Return Policy
Nayla Nobility Return Policy
At Nayla Nobility, we strive to provide you with exquisite, high-quality jewellery and a
seamless shopping experience. We understand that sometimes a return may be necessary, and we have outlined our policy below to ensure clarity and fairness.
Eligibility for Returns
Unworn and Undamaged: To be eligible for a return, items must be in their original, unworn, and undamaged condition.
Security Seal Intact: Due to hygiene reasons and the nature of our jewellery, items must be returned with the original security seal completely intact.
Returns will not be accepted if the security seal is broken, tampered with, or removed
Proof of Purchase: A valid proof of purchase (order confirmation, receipt) is required for all returns.
Return Period
Regulation: In accordance with regulations, you have the right to return your online order within 14 days of receiving your item(s).
Notification: You must inform us of your decision to return within this 14-day period.
You can do this by contacting our customer service team via email at
info@naylanobility.com or through the contact form on our website.
Return Shipment: After notifying us, you have another 14 days to return the item(s) to us.
Return Process
- Contact Customer Service: Initiate the return process by contacting our customer service team within 14 days of receiving your order. Please provide your order number and the reason for the return.
- Return Authorization: Our customer service team will provide you with a Return Authorization number (RA) and further instructions on how to return your item(s).
- Packaging: Carefully repackage the item(s) in their original packaging, ensuring the security seal is intact. Include a copy of your proof of purchase and the RA number inside the package.
- Shipment: You are responsible for the cost of return shipping. We strongly
recommend using a trackable and insured shipping method, as we are not responsible for items lost or damaged during return transit. Ship your return to the address provided by our customer service team. - Inspection and Refund: Once we receive your returned item(s) and confirm their eligibility, we will process your refund. The refund will be issued to the original payment method within 14 days of receiving the returned item.
Non-Returnable Items
Items with broken, tampered with, or removed security seals.
Items that have been worn, used, or damaged.
Items without original packaging or proof of purchase.
Custom-made or personalized items.
Items that are labelled as Non-refundable on the product page.
Refunds
Amount: The refund will include the full purchase price of the returned item(s).
Method: The refund will be credited to the original payment method used for the
purchase.
Deductions: If you opted for express or expedited shipping when you placed your
order, the difference between the express shipping cost and the standard shipping cost may not be refunded.
Important Notes
Hygiene: We prioritize the health and safety of our customers. The security seal is in place to ensure that jewellery has not been worn and is returned in a hygienic state.
Return Shipping Costs: The customer is responsible for all costs associated with
returning an item.
Insurance: We are not liable for items lost or damaged during return shipping.
Therefore, we highly recommend using a trackable and insured shipping service.
Faulty or Incorrect Items: If you receive a faulty or incorrect item, please contact us immediately. We will arrange for a return or exchange accordingly.
Contact Us
If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team at info@naylanobility.com or through the contact form on our website.
Nayla Nobility reserves the right to modify this return policy at any time. Please refer to our website for the most up-to-date information.
This policy provides a comprehensive framework. You may need to adjust certain aspects based on your specific business practices. It is also a good idea to consult with a legal professional to ensure full compliance with all relevant regulations.
Remember to clearly display this policy on your website for customer transparency.